Head of Administration and Customer Care
Penrhyndeudraeth, Gwynedd (with travel between sites)

About Us

Eryri National Park Authority (ENPA) protects the natural beauty, wildlife, and cultural heritage of Eryri National Park. Covering 823 square miles, the park is home to the highest mountain in Wales, the largest natural lake in Wales, and over 26,000 people.

We are now looking for a Head of Administration and Customer Care to join us on a full-time, permanent basis, working 37 hours per week.

Welsh language skills are essential for the job. Please read the job description for the exact level required for this job role.

The Benefits

- Salary of £42,839 - £47,181 per annum
- The potential for hybrid working
- Pension scheme
- 360 Wellbeing App, including GP access, mental health support, and fitness resources
- Discounts and financial support programs
- The chance to work in an area of outstanding natural beauty

The Role

As our Head of Administration and Customer Care, you will lead the delivery and development of our democratic, translation and central administration services.

Specifically, you will take the lead in the day-to-day management and development of services whilst overseeing supervisory and administrative teams, ensuring services are delivered efficiently, compliantly and within budget.

Managing all activities relating to Freedom of Information, Welsh Language Standards and equality legislation, you will maintain key corporate strategies, policies and procedures to support effective governance and customer service.

Additionally, you will:

- Maintain and review the Welsh Language Promotion Strategy and Strategic Equality Plan
- Develop and manage the Authority’s corporate complaints procedure
- Provide advice and guidance to staff and Authority Members
- Negotiate and monitor corporate procurement contracts and systems
- Produce, test and update the Business Continuity Plan
- Support the production of the Annual Governance Statement and Corporate Risk Register

About You

To be considered as our Head of Administration and Customer Care, you will need:

- The ability to communicate and undertake all requirements of the post in Welsh and English
- Extensive relevant experience in administration and customer care at a senior level
- Experience of managing, leading and motivating teams.
- An awareness of Local Government Democratic Functions and Corporate Governance
- Knowledge of legislation relating to Freedom of Information, Welsh Language Standards and Equality
- To be educated to degree level, equivalent professional qualification or proven significant relevant experience

The closing date for this role is 2nd June 2026.

Other organisations may call this role Head of Administration, Head of Customer Care, Head of Business Support, Head of Corporate Services, Customer Services Manager, Corporate Services Manager, or Head of Customer Services.

So, if you’re ready to take your next step as a Head of Administration and Customer Care, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.